Shipping policy

At poigma, we are committed to providing a convenient and reliable delivery experience. Please review the following information regarding order processing, shipping methods, delivery times, and international orders.

I. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Order processing does not include weekends or public holidays.

Once your order has been shipped, we will send a shipping confirmation email containing your tracking information when available.

Please make sure your email address and shipping information are accurate when placing your order.

II. Shipping Destinations

We offer shipping to many countries and regions worldwide.

Available shipping methods and destinations may vary depending on your delivery address. During checkout, the available shipping options and applicable costs will be displayed based on the destination entered.

If shipping is not available to your location, the available options will be shown accordingly during checkout.

III. Shipping Methods & Costs

We currently offer the following shipping options:

Standard Shipping

Shipping Fee: $5.99

Standard Shipping is an economical option for customers who do not require expedited delivery. Orders are shipped through our available logistics and carrier partners.

Estimated Delivery Time: 15–20 business days

Express Shipping

Shipping Fee: $15.99

Express Shipping is a priority delivery option designed for customers who prefer a faster delivery service.

The actual delivery time may vary depending on the destination, carrier operations, customs clearance, and other circumstances.

Free Standard Shipping

Enjoy free Standard Shipping when your merchandise subtotal reaches $40 or more, before taxes and other applicable charges.

This offer applies to Standard Shipping only.

If Express Shipping is selected, the applicable $15.99 Express Shipping fee will still apply.

IV. Estimated Delivery Times

Delivery times are estimates and may vary depending on several factors, including:

  • Destination and delivery distance
  • Carrier processing and transportation
  • Customs clearance for international shipments
  • Weather or other unexpected events
  • Seasonal shopping periods and logistics volume
  • Local delivery conditions

For this reason, we cannot guarantee delivery on a specific date.

Once your order has shipped, you can use the tracking number provided in your shipping confirmation email to check the latest delivery status.

V. International Orders

For international orders, please be aware of the following:

  • The recipient may be responsible for applicable customs duties, import taxes, or other local fees imposed by the destination country.
  • These charges, when applicable, are generally not included in the product price or shipping fee unless specifically stated at checkout.
  • Customers are responsible for providing a complete and accurate shipping address.
  • Please provide a valid phone number when required for delivery or customs purposes.
  • Additional shipping charges may apply if an order needs to be reshipped because of an incorrect or incomplete address.

Customs procedures and requirements vary by country, and poigma cannot control the processing time of local customs authorities.

VI. Delivery Issues

Please contact us as soon as possible if you experience any of the following issues:

  • Your package has not arrived within the expected delivery period.
  • Your tracking information shows an unexpected delivery issue.
  • Your package arrives visibly damaged.
  • You receive an item that does not match your order.
  • An item appears to be missing from your shipment.

Please contact us at:

Email: service@poigma.com

To help us investigate your issue more efficiently, please include your order number, tracking number (if available), and relevant photos or other details.

Our customer service team will review your request and assist you as soon as possible.

VII. Changes to This Shipping Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our shipping services, carriers, delivery arrangements, or applicable requirements.

Any updates will be posted on this page with the revised policy information.

By continuing to use poigma.com after an updated policy has been posted, you acknowledge the revised Shipping & Delivery Policy.

VIII. Contact Us

If you have any questions about shipping or delivery, please contact:

poigma
Email: service@poigma.com
Website: poigma.com

Thank you for choosing poigma. We appreciate your trust and hope you enjoy your shopping experience with us.