Contact Us

Contact Us

For any questions or assistance during your shopping experience at poigma, please feel free to contact us. Our customer service team is committed to providing helpful and timely support.

How We Can Help

Product Questions
Need more information about a product? You can contact us about sizing, materials, colors, styles, availability, or other product details.

Order Support
Need help with your order? We can assist with order status, shipping updates, tracking information, or situations where your payment was completed but your order confirmation has not been received.

Returns & Exchanges
If you receive an incorrect, damaged, or missing item, please contact us as soon as possible. Our team can help you understand the available return or exchange options.

Feedback & Suggestions
We value your feedback. Feel free to share your thoughts about our products, website, shopping experience, or customer service. Your suggestions help us continue to improve.

Official Customer Service

Email: service@poigma.com

Customer Service Hours

Our customer service team is available Monday to Friday, 9:00 AM – 6:00 PM.

Emails received during business hours are generally answered within 2 hours.

Messages received outside business hours, including weekends and public holidays, will be reviewed and answered from 9:30 AM on the next business day.

For Faster Assistance

To help us handle your request efficiently, please include the following information in your email subject:

Inquiry Type + Order Number

For example:
Order Support - #P2025XXXX

For product-related questions, please include the product name or product link whenever possible.

Need Further Assistance?

If you have not received a resolution within 24 hours after contacting us, please send us a follow-up email with your original inquiry. We will review your request and provide further assistance as soon as possible.

poigma — Making everyday fashion shopping simple, convenient, and enjoyable.